Returns, Refunds & Custom Products
Custom products, plainly
Because customised items are produced to an approved specification, change-of-mind returns may not be available. This does not affect any rights you may have under applicable law.
What we do stand behind, without argument, is our own work.
If we got it wrong
If Print & Wear produces the wrong item, uses artwork that differs from the approved proof, or the item has a production defect, contact us so we can review the issue and arrange the appropriate resolution.
Please contact us as soon as possible with your order number and clear photos of the item and the issue. Photos let us resolve it without you making a trip.
If the order matches your approved proof
A size chosen by the customer, a spelling that was on the approved proof, or artwork supplied at too low a resolution after we flagged it, are not production faults. We will still help — usually by reprinting at cost — but they are not covered as an error.
This is exactly why the proof step exists, and why there is no minimum order: printing one piece first is the cheapest way to be sure.
Cancelling
Contact us as soon as possible. Whether a cancellation is possible and the refundable amount depend on how far the order has progressed and any design, sourcing or third-party costs already incurred.
This does not limit any rights that apply under applicable law.
Refunds
Where a refund is due, we agree the amount and the method with you directly. Because orders are paid cash on delivery, refunds are arranged case by case rather than reversed through a card.
Write to info@printandwearlb.com or message 79 188 122 on WhatsApp. Quote your order number if you have one.